Foundation International for Community Assistance in Kosovo (FINCA-K) was the first microfinance organization to be licensed in Kosovo after the 1999 conflict, officially registered on January 28, 2000. 
FINCA-K is situated in the middle and low-end of the market, with an average outstanding loan size of €1,842. As of September 2007, FINCA-K is the largest MFI by outstanding number of clients (12,178) and the second largest by outstanding loan amount (€14,3 million). The organization is also active supporting micro and small business lending to minorities (Serb, Bosnian, Roma, Goran).The objective of the project is to develop and tailor a management tool of easy use and handling for FINCA-K, which can help the organization in short- term decision making, policy and strategy development, based on real and reliable information.
Country: Kosovo
Project: Product Costing and Technical Assistance to strengthen the efficiency of the lending process in FINCA Kosovo
Period of the Project: October 21 - December 17 2007.
Product/Services supplied: Detailed portfolio analysis, Gross profitability analysis, Definition of direct and indirect costs, Operating costs and net profit, Developed Product Costing Model and its user manuals, Products Contribution to Target Profit Findings on capacity utilization, Technical Assistance to strengthen the efficiency of the lending process
Financial Sponsor: European Fund for Southeast Europe(EFSE)
Team: Two international expert consultants and two institutional counterparts
Country: Kosovo
Project: Increase Productivity in FINCA Kosovo
Product/Services supplied: Following the strategy developed, FINCA-K received targeted support to help the organization increase lending efficiency. Experienced practitioners from developed microfinance organizations in Bolivia were recruited to strengthen particular functions in the MFI (credit risk, market research, HR recruitment and evaluation) that were identified as important for improving productivity. In the end, FINCA adjusted its Credit Manual, HR functions and training modules, incorporating the tools, recommendations and best practices transferred by the project.
Additional Products: Qualitative staff assessment and development of a training program on credit analysis for loan officers and middle managers. HR tools for staff recruitment and assessment. Tailored training on market research and product development.
Financial Sponsor: European Fund for Southeast Europe(EFSE)
